- Returns of defective, damaged or materially different items
Except Hong Kong and China buyer which has the 7 days product return policy. Other country buyer must contact us within 30 days of receipt to report that the item is defective, damaged or materially
different. If the item was listed incorrectly or is a prohibited item this 30 day time-frame does not apply.
A buyer should return a defective, damaged or materially different item within 45 days of receipt of the item.
We will refund both the original (outbound) shipping costs and any return shipping costs the buyer had to pay to return the item.
We are responsible for any losses of items that are collected by your shipper or where the buyer has returned the item using a prepaid label that you have provided.
This policy applies to all categories of products on sale on BeauteNation.com
- Return of items due to “buyer remorse”
Buyers have the right to change their mind about purchases they have made without giving a reason.
If a buyer informs us within 30 days of receipt of the item that they wish to return the item, we will refund the cost of the item and the cost of sending the item to them as follows:
Where the buyer is returning an item that was part of a larger order, we will refund the shipping cost of that item only.
Where the buyer is returning an entire order, we will refund the shipping cost of the entire order.
We will refund standard postage charges for items delivered outside the Hong Kong and China.
If the buyer uses a personalised, pre-paid return label, we will have the right to deduct the return postage from the overall refund.
In cases of “buyer remorse” we are not refund the cost of giftwrapping or for the buyer’s return shipping costs.